Customer Service Excellence certificate in London ON

Customer Service Excellence certificate

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EMPLOYEE TRAINING
Customer Service Excellence certificate

With the right customer service skills, you have the power to create positive customer service
experiences, build customer loyalty, boost your reputation, and advance your career. Do
you want to learn how to provide exceptional customer service to impress your customers?

This training provides individuals with in-depth knowledge and skills of meeting customer expectations, types of barriers, dealing with difficult situation and customers, solving the problem. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.

This customer service course is for you if you wish to:

Learn best customer service practices that are practical and easy to implement
Create memorable experiences for your customers
Improve your customer relationship management skills
Stand out from competitors by providing top-notch customer care
Learn in-demand customer service and soft skills that will last a lifetime

In this customer service skills training, you will cover:

Customer service fundamentals
Essential skills in customer service
Building rapport in customer service
Effective listening skills
Dealing with upset customers
Self-care in customer service
Memorable ways to "wow" your customers
FAQs and advice